Frequently Asked Questions

1. How long will it take to receive my order?
Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

 

2. I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at email: matchakona.au@gmail.com

 

3. What is your return policy?

Please check our return/refund/exchange policy here.

 

4. Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

 

5. Where do you obtain your matcha from?

Our matcha powder is sourced from the finest tea farms in Japan, known for their high-quality, shade-grown green tea leaves.

 

6. What are the health benefits of matcha powder?

Matcha powder is rich in antioxidants, particularly catechins, which help fight free radicals in the body. It also contains L-theanine, which promotes relaxation and focus, and caffeine, providing a natural energy boost without the jitters.

 

7. How do I prepare matcha powder?

To prepare matcha, sift 1-2 teaspoons of matcha powder into a bowl, add a small amount of hot (not boiling) water, and whisk vigorously in a zigzag motion until frothy. You can adjust the amount of matcha and water to taste.

 

8. Can I use matcha powder in recipes?

Yes, matcha powder can be used in a variety of recipes, including smoothies, lattes, baked goods, and desserts. It adds a unique flavor and vibrant green color to any dish.

 

9. Is matcha powder safe for everyone to consume?

Matcha powder is generally safe for most people to consume. However, individuals who are sensitive to caffeine or have certain medical conditions should consult their healthcare provider before adding matcha to their diet.